Refund policy
Effective Date: March, 27, 2026
Thank you for shopping with Seoul Glow Pick, operated by Dreamglobal USA.
Return Eligibility
Returns are accepted within 30 days from the date of delivery.
To be eligible for a return:
- The product must be unopened and unused
- The item must be in its original sealed packaging
- The product must be in resalable condition
Due to hygiene and safety reasons, opened products are not eligible for return.
How to Request a Return
To request a return, please contact us via email:
đ§ admin@iglobe.co.kr
Please include:
- Order Number
- Customer Name
- Shipping Address
- Phone Number
- Product(s) for return
- Quantity
- Reason for return
All return requests must be approved before sending the item.
Return Shipping
Return address depends on your location:
United States Return Address
8420 Mariposa Ave
Citrus Heights, CA 95610
United States
International Return Address
409, 823, Dongtansunhwan-daero, Dongtan-gu, Hwaseong-si, Gyeonggi-do, Rep of Korea (18471)
Return Shipping Fee
- A $15 return shipping fee will be deducted from your refund
- Shipping fees paid at checkout are non-refundable
Refund Process
Once the returned product is received and inspected:
- A refund will be issued to your original payment method
- $15 return fee will be deducted
- Refund processing takes approximately 10 business days
The exact timing may vary depending on your credit card provider.
Exchanges
We currently do not offer exchanges.
Thank you for your understanding.